Email us Service@chromebookparts.ca
Refund Policy
At ChromeBookParts.ca, we are committed to your satisfaction. If you are
not entirely satisfied with your purchase, we're here to help. You have 14
calendar days from the date you received your item to initiate a return.
To be eligible for a return, your item must be in new, unused condition
and in its original packaging. Items that have been opened but are unused
may be eligible for return at our discretion.
Please contact us for more details at service@chromebookparts.ca.
1. Eligibility for Returns
- You have 14 calendar days from the date you received your item to initiate a return.
- To be eligible for a return, your item must be in new, unused condition and in its original packaging.
- Your item needs to have the receipt or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift Cards.
- Downloadable software products.
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
3. How to Initiate a Return
To start a return, please contact us at service@chromebookparts.ca. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.
No restocking fee will be charged for returns.
6. Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately at service@chromebookparts.ca if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, ChromeBookParts.ca will cover the return shipping costs and arrange for a replacement or full refund.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@chromebookparts.ca.
8. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: service@chromebookparts.ca
- By mail: 215 Main St N, Alexandria, Canada
We understand that items are sometimes damaged in shipping or defective upon arrival. Our customer-friendly return policy provides a 14 day window to handle such problems with care. Send us an email to service@chromebookparts.ca and a customer service representative will assist you to resolve this issue.
THINGS TO KNOW...
- Returns are accepted within 14 days of receiving your order. Part must be in it's original condition.
- If you are unsure whether you're ordering the correct part, please contact us by email ( service@chromebookparts.ca ) prior to completing your order.
- Return shipping for damaged or defective Parts is at the expense/paid by Chromebookparts.ca. If a part is received damaged, please retain the packaging to prove it was damaged in transit.
-
Return shipping for wrong/unwanted product ordered is at the expense of the customer. We can supply a Canada Post return label which will be deducted from your refund ($19.99 + tax).
- All or any related shipping costs/fees paid are not refundable.
ChromeBookParts.ca
215 Main St N. Alexandria, ON, Canada K0C 1A0