Refund policy

Refund Policy

At ChromeBookParts.ca, we are committed to your satisfaction. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

• You have 14 calendar days from the date you received your item to initiate a return.
• To be eligible for a return, your item must be in new, unused condition and in its original packaging.
• Your item needs to have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Gift cards.
• Downloadable software products.
• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

3. How to Initiate a Return

To start a return, please contact us at service@chromebookparts.ca. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted.

4. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-7 business days, depending on your card issuer's policies.

No restocking fee will be charged for returns.

6. Damaged or Incorrect Items

Please inspect your order upon reception and contact us immediately at service@chromebookparts.ca if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In such cases, ChromeBookParts.ca will cover the return shipping costs and arrange for a replacement or full refund.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@chromebookparts.ca.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: service@chromebookparts.ca
• By mail: 215 Main St N, Alexandria, Canada K0C 1A0

THINGS TO KNOW...

Returns are accepted within 14 days of receiving your order. Part must be in it's original condition. Order will be refunded (minus shipping) once part has been received and inspected.
If you are unsure whether you're ordering the correct part, please contact us by email ( service@chromebookparts.ca ) prior to completing your order.